Refund policy

Returns & Order Issues

Because many of our products are live plants or seasonal farm items, returns are handled based on the type of product purchased.

Live Plants
Please inspect your plants when they arrive. If a plant arrives damaged or is not viable upon delivery, contact us within 48 hours of delivery and include photos of the plant and packaging so we can review the issue.

Because live plants are affected by planting conditions, weather, watering, soil, care, and other factors outside of our control after delivery, we cannot guarantee plant survival after planting.

Other Products
If there is an issue with a non-plant item in your order, please contact us within 7 days of delivery so we can help determine the best solution.

Returns
Please contact us before returning anything. Items sent back without prior approval may not be eligible for a refund or replacement. Live plants should not be returned unless we specifically request it.

Refunds & Replacements
When an order qualifies for a refund or replacement, we will let you know after reviewing the issue. Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the refund is due to an error with your order.